Who operates MIRASOR?
MIRASOR is an online store operated by INDEPENDENT BANKING PROFESSIONALS LTD, company number 08728020, incorporated in England and Wales on 11 October 2013.
Where do you deliver?
We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and UK islands.
Is delivery free?
Yes. Standard delivery is free on all orders, with no minimum purchase.
How long does delivery take?
Processing takes 1–2 business days, followed by 3–5 business days in transit. Estimated total delivery time is 4–7 business days.
The cutoff is 6:00 PM, Monday–Friday, London local time. Business days exclude UK public holidays.
See our Shipping Policy.
Where are orders dispatched from?
Fairfield House, 1 Fairfield Street, Bingham, Nottingham, NG13 8FB, United Kingdom.
Which payment methods can I use?
The available options are displayed at checkout. Payments are in GBP and product prices include applicable VAT.
See our Payment Policy.
Can I cancel an order?
Email support@mirasor.com as soon as possible. If the parcel has already been dispatched, we will check whether delivery can be stopped or arrange a free return after delivery.
Can I return a product that is not faulty?
Yes. We accept defective and non-defective returns, including new and slightly used products.
Request a return within 30 calendar days of delivery and send it back within 14 calendar days of approval.
How do I obtain a return label?
Contact us first. After approval, we email a free prepaid label and return instructions. The label is not included in the original parcel.
Do you accept exchanges?
Yes. We pay the return shipping and standard delivery of the replacement.
You pay any price increase, and we refund any price decrease to your original payment method.
When will my refund arrive?
Your refund will reach the original payment account within 8 calendar days after we receive your return, or applicable evidence of return.
Full details are in our Returns and Refunds Policy.
Is there a restocking fee?
No.
What if my order is damaged, faulty, incorrect or incomplete?
Contact us with your order number and details of the issue. Include photographs where helpful. We will arrange an appropriate remedy and pay any required return shipping.
How do I contact customer service?
Email support@mirasor.com or use our Contact Us form.
Our hours are Monday–Friday, 10:00 AM–6:00 PM UK local time, excluding UK public holidays. We respond within 1–2 business days.