Frequently Asked Questions

Where do you deliver?

We currently deliver only to supported United Kingdom addresses accepted at checkout.

How much is delivery?

Standard delivery is free on every order, with no minimum spend.

When will my order arrive?

Orders are normally processed within 1–2 business days and delivered in an estimated 3–5 business days after dispatch.

How can I track my order?

Where tracking is available, it is sent to the email address used for the order. Allow time for the carrier to activate the tracking record.

Can I change or cancel my order?

Email support@mirasor.com immediately. We will try to help, but cannot guarantee changes after processing or dispatch begins. If the order has already shipped, the Returns and Refunds Policy applies.

What is the return period?

You may request a return within 30 calendar days after delivery. This does not reduce statutory cancellation or faulty-goods rights.

Who pays return shipping?

We pay the reasonable return shipping cost for approved returns and normally provide prepaid return instructions.

When will I receive my refund?

Approved refunds are submitted to the original payment method. Where statutory cancellation rights apply, any refund due is made without undue delay and no later than 14 days after we receive the goods back or receive evidence of return, whichever is earlier. Your payment provider may need additional processing time.

What if my item is damaged, faulty, incorrect or incomplete?

Email support@mirasor.com as soon as reasonably possible with your order number and photographs where appropriate. We will assess the issue and provide an appropriate remedy without limiting your statutory rights.

Which payment methods do you accept?

Subject to availability at checkout, we accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay. Checkout displays the payment methods currently available for your order.

How do I contact you?

Email: support@mirasor.com

Customer-service hours are Monday to Friday, 10:00 a.m. to 6:00 p.m. UK time, excluding UK public holidays. Telephone support is not currently available.