Refund policy
30-day returns
You can request a return within 30 calendar days of delivery. We accept defective and non-defective returns, including new and slightly used products.
For change-of-mind returns, please include all supplied accessories and instructions. Products should be free from damage caused by misuse or alterations. Slight use alone does not make a product ineligible for return.
Original packaging is preferred but is not required. Please use suitable packaging to protect the goods during return shipping.
These conditions do not limit your rights concerning faulty or misdescribed goods.
Requesting a return
Email support@mirasor.com with your order number and the item you wish to return.
For damaged, faulty, incorrect or incomplete goods, describe the issue and provide photographs where helpful.
Please contact us before returning goods. Once approved, we will email a free prepaid return label and instructions. The label is not included in the original parcel.
Send the goods back within 14 calendar days of approval and retain proof of postage.
Return address
Recipient: MIRASOR
Fairfield House, 1 Fairfield Street
Bingham, Nottingham, NG13 8FB
United Kingdom
Please use this return address, rather than our registered office.
Return shipping and fees
We pay shipping for all approved returns, including change-of-mind returns and returns of defective, damaged, incorrect or incomplete goods.
Please use the prepaid return method we provide. Contact us before arranging a different service.
There is no restocking fee.
Refunds
Refunds are returned to the original payment method and credited to your original payment account within 8 calendar days after we receive the returned goods.
Where applicable statutory cancellation rules require a refund based on evidence that the goods have been sent back, the same 8-calendar-day commitment runs from receipt of that evidence if earlier.
We will email you when the refund has been issued. If it has not reached your account within this period, contact us so we can investigate with the payment provider.
We do not deduct a standard outbound delivery charge because standard delivery is free.
Exchanges
We accept exchange requests within 30 calendar days of delivery. Contact us first and return the goods within 14 calendar days of approval.
We pay both the return shipping and standard delivery of the replacement product.
If the replacement costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.
Exchanges depend on replacement availability. If your requested item is unavailable, you can select another available product or receive a refund for the returned item.
Cancellations
To cancel before dispatch, email us as soon as possible. We will cancel the order and refund the original payment.
If the parcel has already been dispatched, we will check whether delivery can be stopped. Otherwise, we will arrange a free return after delivery.
For an order cancelled before dispatch, the refund will reach the original payment account within 8 calendar days of cancellation confirmation.
UK statutory cancellation rights
For goods covered by UK distance-selling cancellation rights, you can cancel without giving a reason within 14 calendar days after the day you receive the goods.
Notify us by email or another clear statement, then return the goods within 14 calendar days of notifying us. You do not need our approval to exercise this statutory right. Please contact us promptly for your free return label.
Our 30-day returns service is additional to your statutory rights. It does not limit your rights concerning faulty or misdescribed goods.
Optional cancellation form
You can email the following information to support@mirasor.com or send it to our business address above. Use of this form is optional.
To: MIRASOR, operated by INDEPENDENT BANKING PROFESSIONALS LTD
I give notice that I cancel my contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
Contact
Email: support@mirasor.com
Customer service hours: Monday–Friday, 10:00 AM–6:00 PM UK local time, excluding UK public holidays.