Shipping policy

Effective date	21 August 2026
Website	https://mirasor.com
Contact	support@mirasor.com

 

This policy applies to physical goods ordered from our website for delivery within the United Kingdom.

Delivery area

We currently deliver only to valid United Kingdom addresses accepted at checkout. We do not currently offer international delivery. If checkout does not accept an address or postcode, we cannot fulfil delivery to that destination.

Order processing

Orders are normally processed within 1–2 business days. Business days are Monday to Friday, excluding UK public holidays. Processing time is separate from delivery time. Orders placed during weekends or public holidays begin processing on the next business day.

Delivery time

Our estimated standard delivery time is 3–5 business days after dispatch. These estimates are not guarantees. Severe weather, carrier disruption, remote-location access, address problems or events outside reasonable control may cause delay.

Shipping cost

Standard delivery to supported United Kingdom addresses is free on every order. There is no minimum order value for free standard delivery. Any optional service or exceptional charge, if introduced, will be clearly displayed before payment and will not be added without the customer’s agreement.

Dispatch and tracking

When available, dispatch confirmation and tracking information are sent to the email address supplied with the order. Tracking may take time to activate after the carrier receives the parcel.

Address changes

Check your delivery address before submitting an order. If an address needs to be corrected, email support@mirasor.com immediately. We cannot guarantee changes after processing or dispatch has begun. Additional costs caused by an incorrect or incomplete address may be charged only where lawful and clearly communicated.

Delay, loss or delivery problems

If an order has not arrived by the end of the estimated period, or tracking shows delivery but you cannot locate the parcel, email support@mirasor.com with your order number. We will investigate with the carrier and, where the parcel is confirmed lost or the goods are not delivered as required, provide an appropriate replacement or refund.

Damaged parcels

If possible, photograph visible packaging damage before opening. Keep the packaging and contact us promptly with photographs of the package and goods. Your statutory rights are not affected.

Contact

Shipping enquiries: support@mirasor.com