Shipping policy

Delivery area

We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and UK islands. We do not offer delivery outside the United Kingdom.

Shipping cost

Standard delivery is free on every order, with no minimum purchase.

Dispatch address

Orders are dispatched from:

MIRASOR
Fairfield House, 1 Fairfield Street
Bingham, Nottingham, NG13 8FB
United Kingdom

Processing and delivery times

Order cutoff: 6:00 PM, Monday–Friday, London local time.

Order processing: 1–2 business days.
Transit time after dispatch: 3–5 business days.
Estimated total delivery time: 4–7 business days.

Business days are Monday–Friday, excluding UK public holidays. Orders received after the cutoff, at weekends or on public holidays enter processing on the next business day.

London local time follows GMT in winter and BST in summer.

Dispatch updates

We send dispatch confirmation to the email address provided at checkout, including tracking details where available.

Address changes

Please check your delivery address before ordering. To request a correction, email support@mirasor.com promptly with your order number and the correct address.

If the parcel has already been dispatched, we will check whether the delivery details can still be changed.

Delayed, missing or damaged deliveries

If your order has not arrived within the estimated delivery period, arrives damaged or is marked delivered but cannot be located, contact us with your order number.

We will investigate with the carrier and arrange an appropriate replacement or refund if the goods are lost, damaged or not delivered.

For cancellations and returns, see our Returns and Refunds Policy.

Contact

Email: support@mirasor.com
Customer service hours: Monday–Friday, 10:00 AM–6:00 PM UK local time, excluding UK public holidays.