Privacy policy

Who we are

MIRASOR is an online store operated by INDEPENDENT BANKING PROFESSIONALS LTD. The company is the controller responsible for the personal information described in this policy.

Company number: 08728020

Registered office:
6 Clinton Avenue
Nottingham, NG5 1AW
England, United Kingdom

Business and correspondence address:
MIRASOR
Fairfield House, 1 Fairfield Street
Bingham, Nottingham, NG13 8FB
United Kingdom

Email: support@mirasor.com

Information we collect

We collect information relevant to your use of our store, including:

  • Your name, email address, telephone number, and billing and delivery addresses.

  • Order details, payment status, delivery records, returns, exchanges and refunds.

  • Messages and photographs you provide when contacting customer service.

  • Device and website information, including IP address, browser, cookie identifiers, pages visited and interactions.

  • Cookie consent choices and email subscription preferences.

Payment providers process payment credentials. We do not store complete payment-card numbers or security codes.

How we use information

We use personal information to process orders and payments, deliver goods, communicate with customers, and manage cancellations, returns, exchanges and refunds.

We also use information to maintain required records, prevent fraud, secure our website and improve store operation.

With your consent, we use non-essential technologies for advertising and conversion measurement. These help measure whether advertising leads to website visits or purchases and support advertising activity.

We retain email subscription preferences. If we send marketing communications, we will do so in accordance with your consent. Order and service messages are separate from marketing.

Legal bases

We rely on:

  • Contract, to take steps you request before purchase and fulfil orders.

  • Legal obligations, including tax, accounting and other applicable requirements.

  • Legitimate interests, including website security, fraud prevention, customer service and business administration, where these do not override your rights.

  • Consent, for non-essential cookies, advertising tracking and optional marketing communications.

You can withdraw consent at any time without affecting earlier lawful processing.

Who receives information

We share relevant information with service providers needed to operate our store:

  • Shopify, our ecommerce platform and hosting provider.

  • Payment providers processing transactions and refunds.

  • Carriers handling deliveries and returns.

  • Providers supporting website security, operation and customer service.

  • Advertising and conversion measurement providers, where you consent.

  • Professional advisers and public authorities where legally required or necessary to establish or defend legal rights.

Advertising providers can receive online identifiers, device information, browsing activity and purchase event information when the relevant consent is given.

Cookies and advertising choices

Necessary cookies support functions such as checkout, the shopping basket, security and saving privacy choices.

Our cookie controls allow you to accept, reject or manage non-essential cookies. Advertising tracking is disabled when you reject it.

You can change your choices through the website’s cookie preferences controls.

Read our Cookie Policy for further details.

Email subscriptions

If you subscribe, we record your email address and subscription choice. Subscribing is optional and is not required to purchase.

You can withdraw your subscription by contacting us or using the unsubscribe link in any marketing email you receive.

Withdrawal does not stop essential communications about an order or customer service request.

International transfers

Our ecommerce and other service providers operate internationally. Personal information can therefore be processed outside the United Kingdom.

Where required, international transfers are protected through applicable UK adequacy arrangements or approved contractual safeguards. Contact us for information about safeguards relevant to your data.

Retention

We keep personal information for the period needed for its purpose, including order fulfilment, after-sales support, accounting, legal obligations and dispute resolution.

Retention depends on the record type, applicable requirements and whether an unresolved claim requires preservation. Consent and subscription records are retained as needed to respect and demonstrate your choices.

When information is no longer required, we delete it or anonymise it.

Your rights

Subject to applicable legal conditions, you can request access, correction, deletion, restriction of processing or transfer of your information.

You can object to processing based on legitimate interests and withdraw consent where processing relies on consent. You can object to direct marketing at any time.

Send requests to support@mirasor.com. We will ask only for information needed to verify your identity and handle the request.

Security

We use technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

Please do not send complete payment-card details, security codes or passwords through email or our contact form.

Children

Our store is intended for a general adult audience. We do not knowingly seek children’s personal information for marketing.

If you believe a child has provided information to us, contact us so we can review and address it.

Complaints

Contact support@mirasor.com with any privacy concern.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

Policy changes

We update this policy when our data uses or legal obligations change. Where a change requires fresh consent, we will request it before the relevant processing begins.

Contact

INDEPENDENT BANKING PROFESSIONALS LTD, trading as MIRASOR

Business and correspondence address: Fairfield House, 1 Fairfield Street, Bingham, Nottingham, NG13 8FB, United Kingdom.

Email: support@mirasor.com